Terms and Conditions of Service

November 2025 – Version 1.0

These Terms and Conditions (“Terms”) govern the provision of services by

First Oak Capital Ltd T/A First Line Intelligence (“we”, “us”, “our”), a company registered in England and Wales (Company No. 14170340), with our registered office at:

Technology House, Station Road, Alton, Hampshire, GU34 2PZ

Email: [email protected]

By using our services, you (“Client”, “you”, “your”) agree to be bound by these Terms.

1. Services Provided

We provide the following services (“Services”):

- AI-powered voice agents

- Hosted Smart Websites built on proprietary systems

- AI-powered website chatbots

- Integrated marketing agency services, including digital strategy, design, and automation

All Services are delivered exclusively through our proprietary hosted platform.

No access to source code or backend systems is provided. Features may evolve over time.

2. Fees and Payments

- A one-off setup fee and ongoing monthly subscription fee apply to each service package.

- All fees are agreed in writing prior to commencement and are exclusive of VAT unless stated otherwise.

- Subscription fees are charged monthly in advance.

- Late payments may incur interest under the Late Payment of Commercial Debts (Interest) Act 1998.

3. Term and Termination

- This agreement continues on a rolling monthly basis unless agreed otherwise in writing.

- Either party may terminate with 30 days’ written notice.

- Upon termination, access to Services will cease and Client data will be deleted within 30 days unless agreed otherwise.

4. Ownership and Intellectual Property

- All Smart Websites, software, AI tools, and associated systems remain the exclusive property of First Line Intelligence.

- Smart Websites and chatbots cannot be transferred or hosted externally.

- You receive a non-exclusive, non-transferable licence to use the Services during the agreement term.

- Your own content always remains your property.

5. Client Responsibilities

- Provide required content and approvals promptly.

- Ensure all use of the Services complies with applicable laws.

- Ensure authorised users behave responsibly under your account.

- Maintain an active ICO registration as a data controller unless legally exempt.

6. AI Services Disclaimer

- AI tools will only go live after mutual testing and approval.

- We do not guarantee accuracy or legality of AI-generated responses.

- You are responsible for monitoring and reviewing all AI outputs.

- We accept no liability for harm, loss, or reputational damage arising from AI responses.

7. Data Protection & GDPR

Under UK GDPR, you are the data controller for your customer data, and we are the data processor.

A separate Data Processing Agreement (DPA) forms part of these Terms.

8. Service Availability & Maintenance

- We aim for high service availability but do not guarantee uninterrupted access.

- Scheduled maintenance will be communicated where possible.

- Emergency maintenance may occur without notice.

9. Support

- Support is provided via email or ticketing during UK business hours.

- Support includes technical faults, access issues, and general enquiries. Custom development may incur additional charges.

- We aim for a response time of 1–2 business days; urgent issues are prioritised.

10. Acceptable Use

You must not:

- Use the Services for illegal, abusive, or harmful activities.

- Upload or transmit content that infringes third-party rights.

- Attempt to access systems or infrastructure without authorisation.

11. Limitation of Liability

- Our total liability in any 12-month period is limited to the total fees paid by you in that period.

- We are not liable for indirect, consequential, or incidental losses.

- We are not liable for loss of profits, data, or reputation.

- We are not liable for errors or omissions generated by AI tools.

- Nothing limits liability for death or personal injury caused by negligence, or for fraud.

12. Force Majeure

We are not liable for delays or failures caused by events outside our control, including power outages, natural disasters, and third-party service failures.

13. Amendments

We may amend these Terms with 30 days’ notice. Continued use of Services indicates acceptance.

14. Additional Clauses

- We are not responsible for delays caused by late content or approval from the Client.

- Unless objected to in writing, you grant us permission to use your company name and logo in promotional materials.

- We may update or modify features to improve functionality or comply with legal requirements.

- We are not responsible for limitations caused by third-party platforms or APIs.

- We may suspend access if the Client is in material breach or invoices are outstanding by more than 14 days.

15. Governing Law

These Terms are governed by the laws of England and Wales. All disputes fall under the exclusive jurisdiction of the English courts.