TERMS AND CONDITIONS OF SERVICE

November 2025 – V1.2

These Terms and Conditions (Terms) govern the provision of services by First Oak Capital Ltd T/A First Line Intelligence, a company registered in England and Wales with its registered office at Technology House, Station Road, Alton, Hampshire GU34 2PZ, email [email protected] (we, us, our), to the client (you, your, Client).

By using our services, you agree to be bound by these Terms.

1. Services Provided

We provide the following services (Services):

- AI-powered voice agents
- Hosted Smart Websites built from proprietary systems
- AI-powered website chatbots
- Integrated marketing agency services, including digital strategy, design, and automation solutions.

- All Services are delivered through our proprietary, hosted platform. No access to source code or system backend is provided. Functionality, features and performance may evolve over time.

2. Fees and Payments

- A one-off Setup Fee and ongoing Subscription Fee apply for each service package.

- The Client agrees to pay the fees specified at checkout.

- Payments may be monthly or annual, depending on the plan selected.

- All fees are agreed in writing prior to commencement and are exclusive of VAT unless stated otherwise.

- Subscription Fees are charged in advance.

- Usage-based charges (such as SMS, email, or AI costs billed through the platform) are the Client’s responsibility and are not included in the subscription fee.

- Late payments may incur interest under the Late Payment of Commercial Debts (Interest) Act 1998.

3. Term and Termination

- This agreement continues on a rolling basis, unless otherwise specified in writing.

-- Either party may terminate this agreement by giving 30 days' written notice.

- Upon termination, access to the Services will cease, and Client data will be deleted within 30 days unless agreed otherwise.

4. Ownership and Intellectual Property

- All Smart Smart Websites, software, , and AI models are owned by First Oak Capital Ltd T/A First Line Intelligence.

- Smart Websites and chat bots cannot be transferred or hosted elsewhere.

- The Client receives a non-transferable, non-sublicensable right to access and use their subaccount during the term of this Agreement, for internal business purposes only.

- All content you provide remains your property.

- The Client is granted access to a private subaccount within the platform. The specific inclusions of the plan purchased — such as support levels, onboarding, user limits, and payment terms — are as described on the checkout or associated offer page at the time of purchase, which form part of this Agreement.

- The Service Provider does not control which features are added, modified, or removed by the third-party platform provider.

5. Client Responsibilities

You agree to:

- Provide content and approvals in a timely manner

- Use the Services in accordance with applicable laws

- Be responsible for the conduct of any users of the Services on your account

- Maintain an active ICO registration as a data controller, unless legally exempt

6. AI Services Disclaimer

- AI chat bots and voice receptionists will only be made live after mutual testing and approval.

- We do not guarantee the accuracy, appropriateness, or legality of AI-generated outputs.

- You are solely responsible for reviewing, monitoring, and controlling the outputs of AI tools.

- We accept no liability for harm, loss, or reputational damage resulting from AI responses.

7. Data Protection & GDPR

- We act as a data processor, and you are the data controller under UK GDPR.

- A separate Data Processing Agreement (DPA) forms part of these Terms and governs our handling of personal data.

- You must ensure all personal data shared with us is lawful and compliant with data protection laws.

8. Service Availability & Maintenance

- We aim to provide high service availability but do not guarantee uninterrupted access.

- Scheduled maintenance will be communicated in advance where possible.

- Emergency fixes may be applied without notice in urgent circumstances.

9. Support

- Standard support is provided via email or ticketing system during UK business hours.

- Support scope includes technical faults, access issues, and general enquiries. Custom development or third-party integrations may incur additional charges.

- Support is typically available during business hours with a target response time of 12 business days. Urgent issues will be prioritised where possible.

10. Acceptable Use

You must not:

- Use the Services for illegal, abusive, or harmful purposes

- Transmit or store any content that infringes on third-party rights

- Attempt to gain unauthorised access to the system or its infrastructure

11. Limitation of Liability

- Our total liability in any 12-month period is limited to the total fees paid by you during that period.

- We shall not be liable for:

- Indirect, consequential, or incidental losses

- Loss of profits, data, or reputation

- Errors or omissions generated by AI tools

- Nothing in these Terms limits liability for death or personal injury caused by negligence, or for fraud.

12. Force Majeure

We are not liable for failure to perform due to causes beyond our control, including acts of God, power failure, internet outages, war, civil unrest, or labour disputes.

13. Amendments

We may amend these Terms with 30 days' notice. Continued use of the Services after that period constitutes acceptance of the changes.

14. Additional Clauses

- We are not liable for any delays in project launch or delivery caused by the Clients failure to provide content, approvals, or feedback in a timely manner.

- The Client agrees that we may use their name and logo in promotional materials and list them as a client, unless expressly objected to in writing.

- We may enhance, update, or modify features of the Services from time to time to improve functionality or comply with legal obligations.

- We are not responsible for disruptions or limitations caused by third-party platforms, APIs, or service providers that are used within our solution.

- We reserve the right to suspend access to the Services without notice if the Client is in material breach of these Terms or has unpaid invoices exceeding 14 days.

15. Governing Law

These Terms shall be governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

Contact Details:

First Oak Capital Ltd T/A First Line Intelligence

Technology House, Station Road, Alton, Hampshire GU34 2PZ

Email: [email protected]